Receptionist - Full Time

6 days ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Access Dubuque. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities

  • Provide exceptional customer service to patients and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage front desk operations, including scheduling appointments, handling phone calls, and processing patient information.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Process payments and handle cash transactions, maintaining a high level of accuracy and attention to detail.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 3-6 months of experience in a medical office or administrative setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and healthcare professionals.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficient in computer software, including Microsoft Office and electronic medical records systems.

Working Conditions

This is a full-time position, working 5 days per week, with a rotating schedule between 6:45am and 5:00pm. The ideal candidate will be able to work independently with minimal supervision, while also being a team player and contributing to a positive and supportive work environment.



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