Customer Care Specialist

2 months ago

Castle Rock, Colorado, United States K & G Petroleum Llc Defunct Full time
Job Overview

Position Level
Entry Level

Work Environment
Retail Setting

Employment Type
Part-Time

Educational Requirement
High School Diploma or Equivalent

Compensation
$18.50 per hour

Travel Requirements
No Travel Required

Shift Schedule
Night Shift

Job Category
Retail Operations

Role Summary

The Client Support Associate is tasked with ensuring a safe and profitable environment while delivering outstanding customer service. This role is classified as hourly and non-exempt, reporting directly to the Store Manager regarding the management and functionality of the retail establishment. If you thrive in a dynamic, team-focused atmosphere, this position is tailored for you.

Key Responsibilities:
  • Deliver exceptional and courteous customer service, addressing concerns promptly and tactfully.
  • Employ suggestive selling strategies to enhance sales while fostering strong customer relationships.
  • Accurately process transactions at the cash register, manage cash and various payment methods, and adhere to cash handling protocols to mitigate losses.
  • Operate the Point of Sale (POS) system and other related equipment as necessary.
  • Maintain cleanliness and orderliness of the retail space, including routine upkeep of equipment.
  • Ensure appropriate inventory levels and assist with closing procedures at the end of shifts.
  • Work independently with minimal supervision and may be required to adjust to irregular hours.
  • Report any suspicious activities or dishonesty observed among customers, vendors, or staff, and adhere to company policies regarding loss prevention.
  • Participate in all mandatory training sessions and employee meetings.

Physical Demands:
  • Ability to stand and/or walk for the duration of the shift.
  • Capability to lift and carry items weighing up to 60 lbs. from ground to waist level as necessary.
  • Ability to lift and carry items weighing up to 30 lbs. from ground to overhead for short durations.
  • Strength to push and pull with arms exerting up to 20 lbs. of force.
  • Ability to bend and twist at the waist for extended periods.
  • Dexterity to grasp, reach, and manipulate objects; may include climbing to retrieve items.

Work Conditions:
  • Majority of tasks performed indoors.
  • Occasional exposure to cold temperatures in storage areas.
  • Work may involve small spaces and requires independence.
  • Minimal supervision with periodic oversight.

Equipment Used:
  • Electronic devices such as POS systems, store telephones, and various payment processing machines.
  • Manual tools including cleaning supplies and transport equipment.
  • Handling of various materials including liquids and cleaning agents.

Qualifications:
  • High School diploma or GED preferred.
  • Prior experience in retail or customer service is advantageous.
  • Dependable attendance and punctuality.
  • Effective communication skills in English, both verbal and written.
  • Basic arithmetic skills.
  • Ability to work both independently and collaboratively as needed.

Benefits:
  • Medical, Dental, Vision, and Life Insurance options for eligible employees.
  • 401k plan with company contributions.
  • Paid Vacation and Sick Leave.
  • Flexible work schedules.
  • Opportunities for career advancement.
  • Positions available for both full-time and part-time employment.

K & G Petroleum is committed to equal employment opportunities and adheres to all relevant employment laws, including the Americans with Disabilities Act (ADA). If you need assistance during the application process, please reach out to our Human Resources department.

K & G Petroleum participates in the federal E-Verify program to confirm work eligibility in the United States.

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