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Premium Supervisor
2 months ago
The Premium Supervisor (Suites) position is a key member of our hospitality team, responsible for supporting all food and beverage operations at AEG. This role requires a high level of organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Assist in staffing, scheduling, training, and counseling of staff to ensure seamless service delivery.
- Directly manage staff while maintaining direct interaction with customers to ensure exceptional service standards.
- Maintain and control high-volume food and beverage inventory to minimize waste and optimize profitability.
- Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance with corporate procedures.
- Develop and enforce standards for service, sanitation, and product and food quality to ensure a superior customer experience.
- Ensure all cash handling procedures are documented and enforced to maintain accurate financial records.
- Ability to interact with co-workers to assure compliance with company service standards, inventory, and cash control procedures.
- Conduct physical audits of inventory and product, research, and perform reconciliations to ensure accuracy and compliance.
- High School Diploma required, Associate's degree preferred.
- Excellent organizational, written, and verbal communication skills.
- Knowledge and experience working with a POS system.
- Customer service and communication skills.
- Fast-paced problem-solving skills.
- Must be personable, proactive, and self-motivated.
- Organized and ability to jump from task to task and prioritize as needed.
- Ability to work under pressure and meet deadlines.
- Able to adapt to change quickly.
- Punctual and dependable.
- Must be able to read and maintain information.
- Must be able to perform simple mathematical calculations.
- Must be able to speak, read, write, and understand English.
- Able to move fast and act on assigned duties.
- Must maintain personal hygiene and a well-groomed appearance.
- Ability to occasionally lift, carry, and put away parcels weighing up to 30 pounds.
- Ability to sit and use a computer workstation, including keyboard and visual display terminal, for extended periods of time.
- Finger, hand, and wrist dexterity.
- Follow and encourage team members to follow all safety policies and procedures.
- Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
