Customer Service Ambassador

3 weeks ago


Columbia, South Carolina, United States Drive DeVilbiss Healthcare Full time
{"title": "Customer Service Representative", "description": "Job Summary

AmFab, a division of Drive DeVilbiss Healthcare, is seeking a Customer Service Representative to provide exceptional customer experiences in a fast-paced environment. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to learn and adapt to new systems.

Main Responsibilities
  • Resolve customer inquiries and provide product information, quotes, and order processing with accuracy and efficiency.
  • Handle inbound and outbound communication via phone, email, or chat in a professional and courteous manner.
  • Understand AmFab products to offer additional accessories and substitutes for backordered or discontinued items.
  • Enter and process orders with a high degree of accuracy, utilizing systems and technology to handle high volumes of inquiries.
  • Diagnose product malfunctions and recommend solutions, while maintaining a good relationship with the sales team.
  • Achieve performance goals consistently and meet established Key Performance Indicators (KPIs).
Requirements
  • High school diploma or equivalent required; 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills, with a strong ability to learn and adapt to new systems.
  • Experience with ERP systems and Microsoft Office Suite required.
  • Ability to work flexible hours, generally Monday through Friday between 8-5.
About Drive DeVilbiss Healthcare

Drive DeVilbiss Healthcare is a leading provider of innovative healthcare solutions that enhance lives. We offer a competitive benefits package, paid time off, and a 401(k) savings plan, as well as opportunities for growth and development.

", "lang_code": "en-US"}

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