Customer Service Ambassador

3 weeks ago


Columbia, South Carolina, United States Home2 Suites Full time
{"title": "Guest Service Representative", "description": "

Guest Service Representative

Columbia, SC Full Time or Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We strive to create a welcoming atmosphere where our guests feel valued and supported.

We are seeking a Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet guests and perform check-in/out procedures
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check house count to determine the rooms available for the day
  • Review credit limit exception report & gets additional approval if necessary
  • Check expected departures for today & clears checkouts or extends stays after check out time
  • Update housekeeping room status when received from housekeeping
  • Balance departments from daily activity report at the end of shift
  • Performs cashier shift change when cash is in balance
  • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them
  • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
  • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating
  • Document any guest accidents by completing the accident report form
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

Requirements:

  • High School diploma or GED preferred
  • One year hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

We offer a competitive salary and benefits package, including medical, vision, dental, 401K, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "company": "Kana Hotel Group"}

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