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IT Support Specialist

2 months ago

Hobbs, New Mexico, United States Zia Park Casino Hotel Racetrack Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Zia Park Casino Hotel Racetrack. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and guests.

Key Responsibilities
  • Provide technical support and assistance to employees and guests
  • Analyze and resolve technical issues related to computer systems, networks, and software
  • Install, configure, and maintain computer systems, networks, and software
  • Perform routine maintenance tasks to ensure optimal system performance
  • Document and track technical issues and resolutions
  • Collaborate with other departments to resolve technical issues and improve system performance
Requirements
  • Associate's degree in computer technology or related field
  • Three years of related experience or training
  • Knowledge of a wide variety of technologies to effectively support end-user technical needs
  • Experience in operating systems, software tools, and project management methodologies
  • Highly proficient in all Microsoft applications
  • Working knowledge of current Windows operating systems
  • Working knowledge of networking fundamentals and Microsoft active directory administration
  • Experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Experience working in a casino or hospitality environment
  • Knowledge of gaming industry software and systems
  • Experience with network security and data protection
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment