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Ticketing Operations Manager
2 months ago
This role collaborates closely with venue management and partners to facilitate all ticketing and event-related activities. Responsibilities include overseeing ticketing operations for various events, including professional sports and community gatherings. Additionally, this position will manage the logistics of event execution, including planning, contracting, and coordinating private events throughout the year.
Key Responsibilities:
- Supervise ticket office operations, ensuring effective management of seasonal or part-time staff. This includes a solid understanding of ticketing systems, financial reporting, and cash handling protocols.
- Develop, promote, and implement ticket sales initiatives, enhancing personal sales techniques while leading a seasonal sales team.
- Actively engage in community outreach to elevate the profile of the organization, utilizing events and marketing strategies to connect with residents and visitors.
- Provide exceptional customer service and foster strong relationships with stakeholders.
- A Bachelor's degree or equivalent experience in a relevant field, such as Sports Management, Marketing, or Business.
- At least 3 years of relevant experience with a comprehensive understanding of ticket office operations and sales.
- A valid Driver's License.
- Experience with ticketing software.
- Background in event management.
- At least one year of supervisory experience.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Retirement plan options.
- Life insurance benefits.
- Paid holidays and vacation time.
- Employee assistance programs.
- Tuition reimbursement opportunities.
- Access to wellness programs and fitness facilities.
- Recognition for years of service.
