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Retail Sales Associate/Guest Advisor

2 months ago

Columbus, Ohio, United States Petco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate/Guest Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our guests.

Key Responsibilities
  • Provide a great experience by engaging with guests and utilizing your acquired skills and training.
  • Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
  • Be knowledgeable about pet-related events/resources and related costs within the community, including dog parks, dog or cat shows, pet-friendly hotels, etc.
  • Express passion about animal welfare and maintain integrity in the work area.
  • Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
  • Promote a positive culture of teamwork, inclusion, and collaboration.
  • Inform Guests of upcoming adoption events and explain our Think Adoption First philosophy.
  • Maintain familiarity with current promotions and special services.
  • Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.
  • Complete other duties and special projects as assigned.
  • Evaluate guest inquiries and as needed refers to the Leader on Duty.
Requirements
  • A minimum of 2 years of experience in providing the public information in the animal nutrition, care/wellness/treatment knowledge areas is required.
  • Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid) is preferred.
  • Familiarity with the dog training class offerings and the PCCs dog training schedule is preferred.
  • Familiarity with the PCCs photography and vaccination schedule is preferred.
Working Conditions

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the location briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time.