Shift Leader
24 hours ago
This role is about becoming a leader, responsible for supervising and coaching others who need your direction and help. You own every shift you run, with a broader impact on team members, customers, and the business. Your reputation is on the line to make your shifts well-run and profitable.
Key Responsibilities:- Step Change Thinker
- Quick to see core issues in complex situations
- Encourages questions from the team and is comfortable talking about options that don't currently exist
- Know How Builder
- Seeks continuous feedback from different sources to improve their own performance
- Executes shift success routines effectively
- Executes core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts
- People Grower
- Champions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their store
- Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities
- Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
- Holds team members accountable for performance below expectations
- Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
- Demonstrates positive energy at all times
- Action Driver
- Role models customer mania and demonstrates a passion for winning by executing on the following standards on each of their shifts: CHAMPS, CFF (Cleanliness, Friendliness, and Food), and projections
- Goes for breakthrough results by analyzing the financial performance of their shift and identifying solutions to improve the results
- Supports the RGM/AUM in ensuring that the marketing initiatives are being executed
- Intentionality to Lead
- Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills
- Is committed to helping others grow and develop in their role
- Arrive at work on time
- Flexible scheduling
- Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)
- Regular access to personal vehicle
- Able to lift up to 25 lbs and carry up to 30 feet
- Able to push/pull up to 90 lbs up to 30 feet
- Able to stand and walk for a majority of work shift
- Follows KFC cash handling safety and security procedures
- Adheres to KFC and City/State/United States safety requirements
- Knowledge of and compliance with KFC's Human Resources policies and processes
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