Shift Leader

4 weeks ago

Newton, Massachusetts, United States KFC Full time
ROLE SUMMARY

This role is about becoming a leader, responsible for supervising and coaching others who need your direction and help. You own every shift you run, with a broader impact on team members, customers, and the business. Your reputation is on the line to make your shifts well-run and profitable.

Key Responsibilities:
  • Step Change Thinker
    • Quick to see core issues in complex situations
    • Encourages questions from the team and is comfortable talking about options that don't currently exist
  • Know How Builder
    • Seeks continuous feedback from different sources to improve their own performance
    • Executes shift success routines effectively
    • Executes core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts
  • People Grower
    • Champions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their store
    • Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities
    • Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
    • Holds team members accountable for performance below expectations
    • Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
    • Demonstrates positive energy at all times
  • Action Driver
    • Role models customer mania and demonstrates a passion for winning by executing on the following standards on each of their shifts: CHAMPS, CFF (Cleanliness, Friendliness, and Food), and projections
    • Goes for breakthrough results by analyzing the financial performance of their shift and identifying solutions to improve the results
    • Supports the RGM/AUM in ensuring that the marketing initiatives are being executed
  • Intentionality to Lead
    • Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills
    • Is committed to helping others grow and develop in their role
    Requirements:
    • Arrive at work on time
    • Flexible scheduling
    • Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)
    • Regular access to personal vehicle
    • Able to lift up to 25 lbs and carry up to 30 feet
    • Able to push/pull up to 90 lbs up to 30 feet
    • Able to stand and walk for a majority of work shift
    • Follows KFC cash handling safety and security procedures
    • Adheres to KFC and City/State/United States safety requirements
    • Knowledge of and compliance with KFC's Human Resources policies and processes

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