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Program Manager

2 months ago

Claremont, New Hampshire, United States Darwin Recruitment Full time

Position Overview: The Project Coordinator will oversee client projects by liaising with various internal teams and offering support and information to external clients. This role provides operational leadership, guidance, and assistance to all departments concerning the production of bridge products from the initial sale to the final contract closure, in alignment with the corporate mission, guiding principles, and financial goals.

Key Responsibilities:

  • Establish and nurture positive relationships with clients.
  • Collaborate with drafting, engineering, and production teams to set project timelines.
  • Evaluate and authorize purchase orders, invoices, and sales agreements to ensure compliance with legal standards.
  • Inspect specifications to confirm that the project scope aligns with the bid.
  • Maintain detailed records of communications with clients (including phone calls, discussions, standard letters, and notifications) and update internal systems with relevant dates.
  • Respond to information requests from all departments.
  • Monitor any codes that may impact delivery in conjunction with the credit department.
  • Analyze comparison reports.
  • Investigate and document change orders based on verified information.
  • Follow up on collection letters sent to clients.
  • Prepare processing forms and/or manage extra credit processes.
  • Ensure that final drawings are dispatched and calculations are included when necessary.
  • Handle back charge forms in collaboration with various departments upon receipt of claims.
  • Assess claims, document issues, and resolve them with management, obtaining final approval.
  • Review charges, document issues, and provide management with supporting documents necessary for claim reviews.
  • Update tracking spreadsheets with all back charges and change orders.
  • Attend job site meetings as directed by management.
  • Engage with clients on job sites to proactively mitigate potential back charge costs.
  • Research accounting issues as requested by the Accounting Manager.
  • Compile reports and correspondence for both internal and external stakeholders.
  • Perform additional duties as assigned by the supervisor.

Qualifications:

  • Bachelor's degree (B.A.) or equivalent from a college or technical institution with a four-year program.
  • A minimum of 5 years of relevant experience in the steel fabrication sector.
  • Familiarity with AISC, AWS, ASTM, and OSHA standards.
  • Strong communication skills and a customer-focused approach.
  • Effective problem-solving and decision-making abilities.
  • Proficient negotiation skills.
  • Capability to interpret various instructions provided in written, oral, diagrammatic, or scheduled formats.
  • Exceptional organizational skills with a proven track record.
  • Ability to draft routine reports and correspondence.
  • Understanding of basic geometry and trigonometry concepts.
  • Willingness to travel for necessary training and site visits.
  • Proficient in Microsoft Word, Excel, Project, and Google Suite.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.