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Healthcare Customer Service Representative

2 weeks ago

Westerville, Ohio, United States Della Infotech, Inc. Full time
Job Description

Della Infotech, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support department, you will play a vital role in managing large volumes of orders and providing exceptional service to our clients.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively manage multiple priorities in a fast-paced environment. You should also have a strong understanding of customer needs and trends, as well as the ability to convey a positive and professional image to customers and employees.

Responsibilities:
  • Handle patient inquiries and provide timely responses to ensure customer satisfaction.
  • Communicate with insurance companies and prior authorization requests to resolve issues efficiently.
  • Enter patient information into our customer information system accurately and promptly.
  • Develop knowledge of customer needs and trends to improve customer satisfaction and loyalty.

Requirements

We are looking for a motivated and results-driven individual who combines excellent customer service and problem-solving skills with the ability to work independently and as part of a team. If you have a passion for delivering exceptional customer experiences and are committed to achieving excellence, we encourage you to apply.

Key Qualifications:
  • High School Diploma or GED, some college preferred.
  • Minimum 1 year of customer service experience.
  • Ability to convey a positive and professional image to customers and employees.
  • Maintain composure in high-pressure situations.