Field Service Technician

4 weeks ago


Mechanicsburg, Pennsylvania, United States AMBASSADOR HOME IMPROVEMENTS INC. Full time
Job Summary

At Ambassador Home Improvements Inc., we are seeking a highly skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for servicing and repairing previously installed products while providing exceptional customer service.

Main Responsibilities:

  • Service and repair previously installed Renewal by Andersen products.
  • Analyze customer situations, determine corrective action, and verify that the action taken has fixed the situation in an efficient and cost-effective manner.
  • Follow established Renewal processes, making recommendations for process improvement.
  • Keep service areas neat and organized, inventory service stock, and request material replenishment as needed.
  • Interface with customers in a respectful manner, providing detailed information and explanations to help them understand the situation and corrective action.

Requirements:

  • Valid Driver's License
  • High School Diploma or GED
  • A minimum of 2 years of work experience in the home improvement or closely related field.
  • Work experience with basic construction techniques, good knowledge of basic construction and building materials, and knowledge of industry terminology.
  • Demonstrated interpersonal communication skills, strong listening, and empathy skills.

Compensation: $23/hr plus bonuses.



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