Field Service Technician
1 week ago
At Ambassador Home Improvements Inc., we are seeking a highly skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for servicing and repairing previously installed products while providing exceptional customer service.
Main Responsibilities:
- Service and repair previously installed Renewal by Andersen products.
- Analyze customer situations, determine corrective action, and verify that the action taken has fixed the situation in an efficient and cost-effective manner.
- Follow established Renewal processes, making recommendations for process improvement.
- Keep service areas neat and organized, inventory service stock, and request material replenishment as needed.
- Interface with customers in a respectful manner, providing detailed information and explanations to help them understand the situation and corrective action.
Requirements:
- Valid Driver's License
- High School Diploma or GED
- A minimum of 2 years of work experience in the home improvement or closely related field.
- Work experience with basic construction techniques, good knowledge of basic construction and building materials, and knowledge of industry terminology.
- Demonstrated interpersonal communication skills, strong listening, and empathy skills.
Compensation: $23/hr plus bonuses.
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