Senior Salesforce Administrator

About the Role:

We are seeking a highly skilled Senior Salesforce Administrator to join our Commercial Operations team at Labcorp. As a key member of our team, you will be responsible for the maintenance and day-to-day operations of our Labcorp BLS CRM system (Salesforce) and associated tools. You will also provide end-user support for all system users, requiring both technical and business knowledge.

Key Responsibilities:

• Serve as the lead Salesforce Administrator for the Labcorp BLS CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting, and administrative support.
• Establish and maintain relationships with all functional areas, including Sales, Proposal Management, Marketing, Finance, Contracts, etc.
• Serve as the Salesforce Administrator technical lead on commercial projects, responsible for reviewing business requirements and translating them into functional requirements.
• Facilitate and support the Governance Process for Labcorp BLS.
• Demonstrate a strong understanding of the underlying technical requirements for Salesforce Automation and Microsoft Exchange, SQL Server, Active Directory, and Internet Information Server (IIS).
• Possess strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization.
• Develop effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits.

About You:

To be successful in this role, you must have:

• Excellent customer service skills, attention to detail, and the ability to be persistent while maintaining tact.
• Demonstrated computer skills, requiring excellent MS Office experience (specifically Excel, Word, Outlook, PowerPoint).
• Demonstrated ability to plan, multi-task, and prioritize.
• Demonstrated teamwork, communication (written and verbal), and organizational skills.
• Ability to work to deadlines.
• Strong analytical skills.
• A positive attitude and sense of urgency.

Your Qualifications:

• Bachelor's degree required in a related field or equivalent work experience.
• 3 years' minimum experience working with Salesforce or equivalent application experience.
• Salesforce Administrator Certification.
• Salesforce Advanced Administrator Certification.
• Experience working with a B2B sales organization.
• Salesforce Platform App Builder Certification (preferred).
• Salesforce Sales Cloud Consultant Certification (preferred).
• Ideally, experience in the life science industry.

What You Will Find at Labcorp:

• Work-Life Balance: At Labcorp, you can manage your work-life balance with our employee-friendly leave policy and enjoy dedicated time with your friends and family. Work days are usually from Monday to Friday with flexible work timings.
• Training & Development: Labcorp offers developmental training in self-paced, virtual, and live-in-person formats to help grow your career. We aim to help improve your cultural awareness, offer valuable global insights, and help you develop a strong global mindset.

Why Labcorp:

• Labcorp is a global leader in natural sciences, committed to improving health and providing clear, confident solutions through its research into diagnosis and drug offerings.
• We have supported the pharmaceutical industry in developing more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today.
• We are the world's biggest Central Lab, generating more clinical trial data than all other central laboratories combined.
• Our Early Phase Solutions have proved to shave off 30% time from lead candidate to Proof of Concept.
• Labcorp was the first to receive FDA approval to perform COVID-19 tests using an at-home collection kit.
• Labcorp has been named by Forbes as one of the World's Best Employers 2020.
• Join us and see why we are uniquely positioned to offer you not only a job, but a stable, long-term international career, and why more than 90% of the top 20 global pharmaceutical companies are repeat customers.

Labcorp is Proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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