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Electronics Repair Specialist

2 months ago

Phoenix, Arizona, United States Batteries Plus Full time
Job Overview

Position Summary

The Electronics Repair Specialist is responsible for providing exceptional technical support for various devices, including smartphones, tablets, and lighting equipment. Utilizing advanced problem-solving skills and thorough research methods, this role focuses on delivering comprehensive solutions to customer device issues in a professional and courteous manner.

Key Responsibilities

Device Repair and Technical Duties

  • Perform repairs on mobile devices and electronic gadgets, prioritizing tasks effectively.
  • Replace damaged screens, batteries, and essential components on various devices.
  • Rebuild rechargeable battery packs and other power sources as required.
  • Repair and replace parts on lamps and other lighting fixtures.
  • Assist in maintaining accurate inventory through regular cycle counts.
  • Ensure proper rotation and stocking of repair inventory.
  • Adhere to safety protocols and utilize appropriate Personal Protective Equipment (PPE).
  • Cut keys and reprogram key fob remotes as necessary.

Customer Interaction and Sales

  • Welcome customers, assess their needs, and provide informed answers to inquiries.
  • Recommend additional products and services to enhance customer satisfaction.
  • Communicate transparently with customers regarding repair processes and timelines.
  • Maintain high standards of customer service and problem resolution; escalate issues to management when appropriate.
  • Identify potential commercial clients through effective questioning.
  • Process sales transactions accurately using a computer or cash register.
  • Monitor for loss prevention concerns and report any suspicious activities.
  • Exhibit a customer-first approach in all interactions.

Additional Responsibilities

This job description is intended to outline the primary duties and responsibilities of the position. Other tasks may be assigned as necessary.

Qualifications

  • High School diploma or equivalent required; relevant experience is preferred. An Associate's degree in electronics or a related technical field is a plus.
  • 3-6 months of experience in device repair, demonstrating technical proficiency.
  • Strong problem-solving abilities and sound judgment in decision-making.
  • Excellent organizational skills with the ability to work independently on routine tasks.
  • Effective listening and communication skills, with a focus on customer service.
  • Attention to detail and the ability to manage multiple tasks efficiently.

Physical Requirements and Work Environment

This position involves various physical demands, including:

  • Regular use of hands for handling electronic devices, standing, walking, and sitting.
  • Occasional lifting of weights ranging from 10-50 pounds.
  • Exposure to fumes, airborne particles, and electrical hazards in a moderate noise environment.
  • Utilization of hand tools, testing equipment, and safety gear as required.

Protective equipment such as safety glasses, gloves, and steel-toed shoes will be provided as necessary.