Service Advisor Assistant
3 weeks ago
At Dahl Automotive, we prioritize our team members above all else. Our culture and career path opportunities are a testament to our commitment to excellence. As a member of our team, you will be empowered to succeed in this critical role and through your career path.
Bring your customer service expertise to this professional position supporting our Dahl Chrysler Dodge Jeep RAM service team in Rhinelander, WI. You will be responsible for scheduling service appointments, following up with service guests, and assisting advisors and the service manager with various customer service and administrative tasks. This is a Monday-Friday position.
Key Responsibilities:- Answer guest calls and establish follow-ups with service appointments.
- Assist with scheduling service appointments.
- Greet service guests as they arrive for their service appointments.
- Follow up with service guests who do not show up for their appointments, and provide updates to guests on their vehicle service.
- Communicate with guests and advisors to address guest needs.
- Drive vehicles to and from service lanes, service stalls, and parking lots as needed.
- Assist advisors and the service manager with other service and administrative duties.
- Utilize online systems daily.
- Manage rental fleets.
- Scan documents.
- At least one previous role based in customer service experience.
- Excellent teamwork skills with a collaborative attitude and eagerness to improve.
- Prompt and courteous demeanor.
- Positive and hardworking personality.
- Strong computer skills.
- Ability to stay on task and work independently.
- Valid driver's license and clean driving history.
As a member of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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