Career Navigator

As a Career Navigator with Dynamic Workforce Solutions, you will play a vital role in helping individuals achieve their employment goals. Your primary objective will be to provide integrated workforce planning services to career center customers, aiding them in developing, evaluating, and implementing plans to find employment and/or employment skills.

• Conduct interviews with customers to assess ongoing service needs, obtain occupational information, and explore employment opportunities and/or training.
• Coach customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement, including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Perform visits to customers' homes, training providers' sites, and/or employment sites to ensure effective service delivery.
• Develop and implement service plans to meet customer needs, ensuring that service plans are maintained and updated as required.
• Coordinate service provider activities and implement prescribed program-related procedures and accurate case management.
• Provide ongoing case management and serve as a liaison between customers and service providers, managing a comprehensive caseload of job seekers.
• Offer employment services on an ongoing basis and provide guidance and assistance to help participants retain employment.
• Accurately document customer interactions through well-written case notes in the automated system, ensuring that case files meet or exceed programmatic requirements.
• Address the unique needs and barriers of customers, creating and maintaining an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

• Valid driver's license and adequate vehicle insurance coverage.
• Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
• Keyboarding skills mandatory.
• Ability to work in a team environment.
• Excellent interpersonal skills and customer-service orientation.
• Strong oral and written communication skills.
• Bilingual candidates preferred.

Dynamic Workforce Solutions is an equal opportunity employer/program, and auxiliary aids and services are available upon request to individuals with disabilities.