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Ski Butlers Team Lead
2 months ago
We are seeking a highly skilled and experienced Team Leader to join our team at Ski Butlers in Big Sky, Montana. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.
Key Responsibilities- Opening and closing the shop daily
- Pre and post shift team meetings to ensure each Ski Technician understands expectations and responsibilities
- Plan delivery routes, support calls, and pickups for the current and upcoming shift
- Respond to customer inquiries in a timely manner
- Dispatch ski technicians on reactive support calls
- Ensure brand standards are being met daily
- Set up the next shift for success
- Sizing guests in the proper equipment for orders
- Schedule work assignments for the following shift
- Provide real-time feedback and coaching to ensure we are meeting our Key Customer Requirements
- Assist labor management during slow periods
- Take reservations and issue refunds
- Free Big Sky Black Pass
- Free Alterra Mountain Company Employee pass
- Ability to ski every day
- Access to 645+ industry discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer service-based bonuses