Part Time Guest Service Representative-Springhill Suites Raleigh/Cary

3 days ago


Cary, North Carolina, United States CMC Hotels Full time
Grow with CMC Hotels

Are you looking for a company that values growth and development? Look no further than CMC Hotels. We believe in recognizing, growing, and succeeding with our associates. Our people are the heart of our organization, and we strive to create a positive and supportive work environment.

Job Summary

We are seeking a Part Time Guest Service Representative to join our team at Springhill Suites Raleigh/Cary. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. You will also be responsible for interfacing with the previous shift and managers to be updated on hotel activities, providing expedient check-in/check-out service, and being knowledgeable of hotel property and in-house events.

Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Interface with the previous shift and managers to be updated on hotel activities, ensuring a smooth transition of information.
  • Provide expedient check-in/check-out service, ensuring that guests have a seamless and efficient experience.
  • Be knowledgeable of hotel property and in-house events, providing guests with information and recommendations.
  • Assist in reaching monthly brand standard goals in regards to customer service, employee training, and brand recognition.
Requirements
  • Previous hotel experience is highly desired.
  • Be self-motivated and able to work independently.
  • Strong work ethic and a desire to succeed.
  • Clean background check, and reliable transportation a must.
  • Must possess solid basic accounting and math skills, be comfortable with computers, and have excellent customer service and communication skills.


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