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Project Coordinator

2 months ago

Brockton, Massachusetts, United States Ultimate Staffing Full time

Position Overview:

This role is focused on supporting the coordination of installation projects and ensuring seamless service operations.

Key Responsibilities:

  • Organizing schedules for technicians and crew members involved in installation tasks.
  • Overseeing customer service work orders, which includes setting up client accounts, ordering materials, communicating with clients, managing warranty coverage, and handling invoicing.
  • Facilitating effective communication with customers to foster positive relationships.
  • Managing emergency work orders through a rotational on-call system.
  • Coordinating crew members for service and warranty tasks to ensure timely resolution of issues.
  • Ensuring accountability among internal and external partners regarding project scopes, budgets, and timelines.
  • Collaborating with clients to maintain high standards of project and service quality.
  • Managing reporting on project status using tools such as Oracle, Smartsheet, Salesforce, and customer portals.

Qualifications:

  • 1-3 years of experience in service coordination, particularly in scheduling technicians, invoicing, and managing work orders.
  • Strong communication skills with both vendors and customers.
  • Knowledge of lighting, electrical, and LED project management is advantageous.
  • Proficiency in Windows and Microsoft Office applications.
  • Exceptional interpersonal skills, both written and verbal.
  • Ability to be flexible and responsive to last-minute requests.
  • Strong multitasking abilities to manage various projects and tasks efficiently.

Additional Information:

  • Compensation: $55,000 to $65,000 based on experience.
  • Work Schedule: Monday to Friday with flexible hours, averaging 40 hours per week.
  • Employment Type: Direct hire with comprehensive benefits.

Ultimate Staffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.