Member Service Representative

1 day ago

Richland, Washington, United States Gesa Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Contact Center Representative I to join our team at Gesa Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.

Key Responsibilities
  • Provide outstanding service to promote deep and lasting member relationships.
  • Answer general inquiries and perform account maintenance via phone or email channels.
  • Meet/exceed key critical metrics.
  • Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
  • Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
  • See opportunities to offer additional credit union products, promotions, and services to members and generate referrals that deepen relationships.
  • Maintain knowledge of credit union policies, procedures, and regulations.
  • Perform other duties as assigned.
About You
  • Ability to organize and prioritize multiple tasks.
  • Resolves requests with a sense of urgency and escalates timely.
  • Promotes and participates in a cohesive team environment.
  • Effectively communicates ideas and information, both verbally and in writing.
  • Takes ownership and acts proactively to solve member concerns.
  • Utilizes tools and resources to solve sophisticated inquiries.
  • Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
  • Analyzes information and recommends achievable operational improvements.
  • Excellent customer service and communication skills.
  • Member-centric with a friendly, professional demeanor.
Qualifications
  • Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
  • 1+ year experience in a contact center environment.
  • 1+ years in a credit union or financial institution.
  • Some travel may be required to complete training or fulfill duties.
  • Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
  • Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
  • Familiarity and comfort with online systems and other technology.
Our Team Member Value Proposition
  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs

  • Member Service Representative

    1 month ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleThe Member Contact Center Representative I provides exceptional service to members via multiple channels and meets/exceeds established performance measurements.Key ResponsibilitiesProvides outstanding service to promote deep and lasting member relationships.Answers general inquiries and performs account maintenance via multiple...

  • Member Service Representative

    2 weeks ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Member Service Associate to join our team at Gesa Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, handling routine transactions, and escalating more complex issues to senior-level positions.Key...

  • Member Contact Center Representative

    2 weeks ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a Member Contact Center Representative, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat. You will be the primary point of contact...

  • Member Contact Center Representative

    3 weeks ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members via phone, email, and chat. Your primary goal will be to resolve member inquiries and provide the...

  • Route Service Representative

    18 hours ago

    Richland, Washington, United States UniFirst Full time

    Job Title: Route Service RepresentativeUniFirst is seeking a motivated and customer-focused Route Service Representative to service and grow a local route. As a key member of our team, you will be responsible for delivering and picking up customer products on an assigned route.Key Responsibilities:Provide exceptional customer service and satisfaction on your...

  • Route Service Representative

    1 month ago

    Richland, Washington, United States UniFirst Full time

    {"title": "Route Service Representative", "description": "Unlock Your Earning PotentialAt UniFirst, we're seeking a motivated and customer-focused Route Service Representative to service and grow a local route. As a key member of our team, you'll be responsible for delivering and picking up customer products on an assigned route, ensuring exceptional service...

  • Route Service Representative

    19 hours ago

    Richland, Washington, United States UniFirst Full time

    Job Title: Route Service RepresentativeUniFirst is seeking a motivated and customer-focused Route Service Representative to service and grow a local route. As a key member of our team, you will be responsible for delivering and picking up customer products on an assigned route.Key Responsibilities:Provide exceptional service and customer satisfaction on your...

  • Customer Service Representative

    4 weeks ago

    Richland, Washington, United States Lineage Logistics Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lineage Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers receive the...

  • Customer Service Representative

    4 weeks ago

    Richland, Washington, United States Lineage Logistics Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at Lineage Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer orders and track product availability in a timely and accurate...

  • Customer Service Representative

    4 weeks ago

    Richland, Washington, United States Lineage Logistics Holding, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at Lineage Logistics Holding, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess customer orders and track product...

  • Customer Service Representative

    1 month ago

    Richland, Washington, United States Pizza Hut Shop Full time

    We're looking for a fun and friendly person to join our team as a Server and Customer Service Representative!About the Role:We're a fast-paced and dynamic team that's passionate about delivering exceptional customer service. As a Server and Customer Service Representative, you'll be the face of our restaurant, ensuring that every guest has a memorable dining...

  • Customer Service Representative

    3 weeks ago

    Richland, Washington, United States Larry Hall - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer service and helping our business grow through value-based conversations and remarkable customer...

  • Bilingual Customer Service Representative

    3 weeks ago

    Richland, Washington, United States Craig Griffiths - State Farm Insurance Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping them achieve their insurance goals.Key Responsibilities:Establish and maintain...

  • Personal Financial Services Representative

    4 weeks ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Personal Financial Services Representative to join our team at Gesa Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, solving problems, and taking ownership of member concerns.Key ResponsibilitiesProvide exceptional member service...

  • Virtual Member Service Associate

    1 day ago

    Richland, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Virtual Member Service Associate to join our team at Gesa Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, solving problems, and taking ownership of member concerns. You will also have the opportunity to deepen member relationships,...

  • Relief Customer Service Representative Driver

    1 month ago

    Richland, Washington, United States Aramark Uniform Services Full time

    **Job Summary**Aramark Uniform Services is seeking a Relief Customer Service Representative Driver to join our team. As a Relief Customer Service Representative Driver, you will be responsible for safely operating a company step van in designated areas to provide products and services to a variety of clients.**Key Responsibilities:**Safely operate a company...

  • Customer Service Representative

    1 month ago

    Richland, Washington, United States Dairy Queen Full time

    Dairy Queen - 91 Gage Blvd **Job Summary** As a Front Counter Crew Member at Dairy Queen, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your primary focus will be on greeting and welcoming fans to the Dairy Queen brand, while also assisting with menu navigation and product ingredient...

  • Customer Service Representative

    1 month ago

    Richland, Washington, United States Dairy Queen Full time

    Dairy Queen - 91 Gage Blvd **Job Summary** As a Front Counter Crew Member at Dairy Queen, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Key Responsibilities:** * Greet and welcome customers in a friendly and courteous manner * Assist customers with menu navigation and answer...

  • Customer Service Representative

    1 month ago

    Richland, Washington, United States Dairy Queen Full time

    Dairy Queen - 91 Gage Blvd **Job Summary** As a Front Counter Crew Member at Dairy Queen, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Key Responsibilities:** * Greet and welcome customers in a friendly and courteous manner * Assist customers with menu navigation and answer...

  • Customer Service Representative

    1 month ago

    Richland, Washington, United States Dairy Queen Full time

    Dairy Queen Duportail St Job Description **About the Role** As a Front Counter Crew Member at Dairy Queen, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests. **Key Responsibilities** * Greet and welcome customers in a friendly and enthusiastic manner * Assist customers with menu...