Senior CX Operations Data Analyst
6 days ago
Job Title: CX&S Operations Data Analyst
Description:
We're seeking a highly skilled CX&S Operations Data Analyst to join our team. In this role, you'll be responsible for driving data-backed insights and strategies to enhance customer satisfaction, reduce churn, and improve the overall customer experience.
Main Responsibilities:
- Collect, analyze, and interpret data from various systems.
- Develop and maintain customer journey maps to visualize touchpoints and interactions.
- Define, track, and report on key performance indicators related to Customer Experience & Services.
- Design, build, and maintain dashboards and reports providing real-time visibility into customer success metrics.
Requirements:
- 5+ years of experience in a data analytics role.
- Strong proficiency in data analysis tools and data visualization platforms.
- Proven experience in data analysis and interpretation.
What We Offer:
- Estimated base salary: $147,000 - $173,000.
- A competitive equity package.
- A comprehensive set of benefits.
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