Data Analyst Position in San Francisco

3 weeks ago


San Francisco, California, United States TBWA\Chiat\Day Full time

Company Overview

We are Postman, the world's leading API collaboration platform. We're a team of innovators who create with curiosity, focusing on specific goals that add up to a larger vision.

Salary

The estimated base salary for this role is $147,000 - $173,000, plus a competitive equity package. Actual compensation is based on skills, qualifications, and experience.

Job Description

We're seeking a detail-oriented and data-driven CX&S Operations Data Analyst to support our Customer Experience and Services team in making informed decisions. You'll drive data-backed insights and strategies to enhance customer satisfaction, reduce churn, and improve the overall customer experience.

Main Responsibilities:

  • Data Collection & Analysis: Collect, analyze, and interpret data from various systems to inform decision-making.
  • Customer Journey Mapping: Develop and maintain detailed customer journey maps to visualize touchpoints and interactions.
  • Performance Metrics: Define, track, and report on key performance indicators related to Customer Experience & Services.
  • Reporting & Dashboards: Design, build, and maintain dashboards and reports providing real-time visibility into customer success metrics.

Required Skills and Qualifications:

  • Experience: 5+ years in a data analytics role, preferably within Customer Success or a SaaS/technology company.
  • Skills: Strong proficiency in data analysis tools (SQL, Excel, Python, R) and data visualization platforms (Tableau, Looker, Power BI).
  • Proven experience in data analysis and interpretation.
  • A customer-centric mindset and passion for delivering outstanding customer experiences.

Benefits:

  • Comprehensive set of benefits including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
  • A hybrid work environment based in the greater San Francisco Bay area.


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