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Senior IT Support Specialist

2 months ago


Fernandina Beach Florida, United States Cayuse Shared Services Full time
Job Title: Senior IT Support Specialist

Cayuse Shared Services is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to computer users, resolving computer problems, and managing the full-asset management lifecycle.

Key Responsibilities:
  • Provide technical assistance to computer users, answering questions and resolving computer problems in person, via telephone, or electronically.
  • Identify and track user issues, software conflicts, and hardware device conflicts through our IT incident ticketing system, providing resolution and/or escalating to the next tier for assistance.
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Plan and lead major technology assignments, evaluating performance results and recommending major changes affecting short-term project growth and success.
  • Deliver 24/7/365 IT technical support to approved seat service users at various locations, ensuring proper configuration, installation, and maintenance of data input/output devices.
  • Provide timely restoral and proper maintenance of laptops, tablets, workstations, and peripheral devices.
  • Recommend lifecycle replacement of equipment and manage the full-asset management lifecycle from acquisition to disposition in accordance with USACE policies.
Requirements:
  • Associate's degree or equivalent experience.
  • 6 years of experience in computer user support.
  • Comprehensive knowledge of IT technical support.
  • Knowledge of lifecycle replacement of equipment.
  • Secret Clearance required.
  • COMPTIA Security Certification.
Working Conditions:

This position requires a professional office environment, with the ability to work varying schedules and extended hours to meet business needs and project deadlines. The ideal candidate will be able to establish a productive and professional workspace, with polished office protocols and high-tempo communication streams.