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IT Help Desk Representative

2 weeks ago


Batavia, New York, United States Entre Computer Services Full time

Job Title: IT Help Desk Representative

Key Responsibilities:

As an IT Help Desk Representative at Entre Computer Services, you will be the first point of contact for customers seeking technical assistance over the phone or via email. Your key responsibilities will include:

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Walking customers through the problem-solving process
  • Directing unresolved issues to the next level of support personnel
  • Providing accurate information on IT products or services
  • Maintaining detailed records of customer interactions

To excel in this role, you must have a strong background in customer support, excellent communication skills, and a customer service mindset. Proficiency in English is essential, and tech savvy individuals with experience in help desk or customer support roles are strongly encouraged to apply.