Intervention Specialist

3 weeks ago

New Port Richey, Florida, United States The Crisis Center of Tampa Bay Inc. Full time
Job Summary

The Crisis Center of Tampa Bay Inc. is seeking a highly skilled Intervention Specialist to join our team at the Pasco County Communications Center. As a key member of our 911 Dispatch team, you will provide crisis counseling and comprehensive information and resource referrals via telephone to individuals in crisis.

Key Responsibilities
  • Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay Inc. by linking community members with appropriate services and providing immediate crisis intervention as necessary.
  • Participate in the performance quality improvement (PQI) process and use data to improve services and outcomes.
  • Provide comprehensive information and resource referrals, and offer follow-up for care coordination services for persons needing short-term advocacy and support.
  • Complete required initial and ongoing training as needed.
  • Perform other duties as assigned by the supervisory team.
Requirements
  • Associate degree in a human service related field or one year counseling or crisis intervention experience in lieu of degree.
  • Bilingual in Spanish preferred.
  • Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Comfort with diverse populations and flexibility are essential.
  • Proficiency in oral and written communication skills.
  • Demonstrated leadership ability.
  • Knowledge of Windows-based computer system required.
Working Conditions

Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Minimal travel required. Determined by assigned schedule. 211 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.

The Crisis Center of Tampa Bay Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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