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IT Support Specialist

2 months ago

Denver, Colorado, United States SRS Acquiom Full time
Job Opportunity at SRS Acquiom

About SRS Acquiom

SRS Acquiom is a leading innovator in the financial services technology sector, boasting a long history of consistent growth, profitability, and innovation. Since its inception in 2007, the company has had a profound impact on how Mergers and Acquisitions (M&A) and Loan Agency transactions are conducted globally. Today, SRS Acquiom offers a comprehensive suite of services that include virtual data rooms, escrow, payment administration, shareholder representation, and administrative and collateral agent. This cutting-edge platform has become the go-to solution for many of the world's largest and most successful companies as they navigate complex transactions in the global M&A and Loan Agency markets.

Our Mission

We are seeking exceptional individuals to join our team and contribute to our continued success. If you are looking to be part of a dynamic, entrepreneurial environment in a well-established company, we encourage you to explore this opportunity.

Benefits for Our Employees

  • Comprehensive Benefits Package
  • 401(k) with 4% Matching
  • Discretionary Time Off
  • Discretionary Bonus Incentive
  • Fitness Credit
  • Pre-tax Plans (Dependent Care, Transportation, Flexible Spending)
  • Transportation Reimbursement for Qualified Positions
  • Benefits Reimbursement

IT Support Technician Position Summary

SRS Acquiom is currently seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations.

This team supports an environment of 75% macOS machines and 25% Windows machines.

Key Responsibilities

  • Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
  • Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
  • Perform end-user training on macOS and other company-provided software and hardware
  • Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
  • Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
  • Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
  • Engage with vendors when necessary to research issues and determine and implement recommended solutions
  • Maintain inventory levels of equipment to facilitate on-boarding process.
  • Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
  • Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
  • Maintain employee backup system as part of Disaster Recovery/Backup Plan
  • Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smart phones
  • Follow documented troubleshooting procedures and standards
  • Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation
  • Other tasks as assigned

Requirements and Skills

  • Bachelor's Degree preferred, or equivalent combination of education, training, and experience
  • Candidate must have a minimum of 1 year experience supporting macOS laptops or desktops in an enterprise environment
  • Experience supporting computers running macOS to current) and Windows 10, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS
  • Proven ability to listen respectfully and communicate effectively with non-technical staff
  • Computer configuration and application setup experience with equal weight given to Windows and macOS
  • Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
  • Experience using centralized management/MDM tools for OS configuration and administration
  • Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
  • Ability to follow written documentation for tasks and procedures

Desired Characteristics

  • Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies)
  • Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud)
  • Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
  • Experience working in financial services or legal environments

Physical Requirements/Special Demands

  • Must be available to work standard business hours, and occasional nights/weekends.
  • Must be able to work on-site in Denver office majority of time
  • Must be able to routinely lift 30 lbs