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Customer Service Ambassador

2 months ago

Hagerstown, Maryland, United States Regency Furniture Full time

Job Summary:

Regency Furniture is seeking a highly skilled Customer Service Representative to provide exceptional customer experiences and promote quality service. As a key member of our team, you will be responsible for delivering outstanding service to our guests, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Support sales staff by finalizing tickets quickly and efficiently
  • Handle customer concerns in person and over the phone
  • Gain a thorough knowledge of company policies and procedures
  • Review and edit customer orders
  • Create and maintain various delivery and service data
  • Dispatch drivers
  • Provide thorough explanations to customers about estimate times during the process
  • Provide reports
  • Schedule and close deliveries
  • Assist with pricing, tagging, promotions, and organization as needed
  • Schedule service calls
  • Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you, and follow-ups)
  • Follow assigned schedule
  • Attend all required meetings

Requirements:

  • High School diploma or GED
  • Ability to work a retail schedule including weekends, nights, and holidays
  • Strong professional communication skills (bilingual is a plus)
  • Possess the ability to read, analyze, and interpret common publications related to the field of expertise (sales & finance contracts, delivery orders, etc.)
  • Ability to respond to common inquiries or complaints from customers or vendors
  • Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
  • Be able to lift/move up to 25 pounds, regularly
  • Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows)

Benefits:

  • Medical, dental, vision, life insurance, disability benefits, including dependent coverage
  • Paid vacation
  • Recognition and reward programs
  • 401(k) retirement savings plan
  • Generous employee purchase policy