Resident Support Specialist
2 weeks ago
Our Resident Monitor, Per Diem position provides a supportive environment for residents, staff, and visitors at the Lower Eastside Service Center. This role ensures that outreach, crisis management, and life skills functions are effectively provided.
MAJOR DUTIES:- Meet and greet visitors, check identifications, and announce their arrival to residents and staff.
- Maintain a daily log of complaints and incidents in the building.
- Assist clients during home visits conducted by outside agencies.
- Call 911 in emergency situations and inform the Emergency Operator.
- Support clients in developing skills that promote independence, community involvement, and improved quality of life.
- Address and access client needs in crisis situations, following protocols outlined in the LESC Policy and Procedure handbook.
- Engage tenants in outreach and life skills programs related to substance use, HIV/AIDS, and overall health.
- Accept medication deliveries and ensure clients receive their medication.
- Assist clients with filling out complaint forms, work orders, and relay information to appropriate staff for follow-up.
- Answer central telephones and relay messages to staff and residents.
- Record and maintain a log of incidents.
- Monitor resident activity and ensure their safety.
- Assist program staff as needed.
- Perform other duties as requested or assigned.
Per Diem coverage is required for shifts 8am-4pm, 4pm-12am, or 12am-8am.
RATE:Hourly Rate: $18/hr
LOCATION:Bronx and Manhattan locations are available.
To be considered for this position, please include your salary requirements with your resume or application submission.
EEO Minorities/Women/Disabled/Vet
QUALIFICATIONS:- Fireguard (F-01) Certification is required or must be obtained within the first 6 months of employment.
- High School Diploma, GED, or a satisfactory equivalent combination of education and/or training and experience is required.
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