Quality Assurance Manager

6 days ago


Aurora, Illinois, United States UNITE HERE HEALTH Full time
Job Title: Manager of Quality Assurance

UNITE HERE HEALTH is seeking a highly skilled and experienced Manager of Quality Assurance to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality and service to our members.

Key Responsibilities:
  • Provide strategic leadership to the Training and Quality team, ensuring the development and implementation of effective training programs and quality assurance processes.
  • Oversee the development and maintenance of departmental policies, procedures, and training initiatives.
  • Manage the Collections process, ensuring timely and accurate processing of customer service inquiries.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
  • Develop and maintain relationships with internal stakeholders, including IT, Development, and the Tech Team.
Requirements:
  • 5-7 years of direct experience in quality assurance, training, or a related field.
  • 3-5 years of progressive team management experience.
  • Bachelor's degree in healthcare administration, business administration, accounting, or a related field.
  • 10-15% travel required.
Preferred Skills:
  • Working knowledge of medical insurance terminology, accounting, and finance.
  • Certification in business process improvement (Six Sigma, Lean, TQM).
  • Contract interpretation.
What We Offer:
  • Competitive salary range: $91,100 - $113,900.
  • Hybrid work-from-home arrangement.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.


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