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Bakery Operations Manager

2 months ago

Eden Prairie, Minnesota, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly skilled and experienced Bakery Operations Manager to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for ensuring the highest quality cakes, a warm and welcoming environment, and superior guest experience.

Key Responsibilities
  • Prioritize Guest Experience: Model superior guest engagement and foster a positive work environment.
  • Lead Bakery Operations: Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, and inventory control.
  • Team Leadership: Support the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Quality Control: Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Operational Excellence: Assist the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Special Orders: Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Bakery Management: Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Marketing Support: Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
  • Adaptability: Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies
  • Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience.
  • Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts and energizes others.
Requirements
  • Guest Focus: Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
  • Leadership: Has the ability to delegate tasks, communicate clear expectations, direct others' work and manage performance.
  • Organization: Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
  • Problem-Solving: Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Learning Agility: Demonstrates strong learning agility, with a passion to grow and excel.
Education and Experience
  • Education: High school diploma or GED; post-secondary education is a plus.
  • Experience: 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
  • Skills: Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Technical Skills: Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.