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Virtual Travel Concierge

1 month ago


Philadelphia, Pennsylvania, United States WanderLuxe Escapes Full time
Job Title: Virtual Personal Travel Assistant

Job Type: Remote (Full-Time/Part-Time Available)

Company Overview: At WanderLuxe Escapes, we're dedicated to crafting bespoke travel experiences that leave a lasting impression. Our mission is to provide exceptional service and tailored solutions to meet our clients' unique needs.

We're passionate about travel and customer service, and we're looking for like-minded individuals to join our team. If you have a passion for travel, excellent communication skills, and a commitment to delivering outstanding service, we want to hear from you.

Position Summary:

We're seeking a skilled Personal Travel Assistant to join our team. In this role, you'll play a vital part in providing administrative support, customer service, and travel assistance to our clients.

You'll be responsible for managing travel inquiries, reservations, and itinerary updates, as well as coordinating travel arrangements, including flights, accommodations, transportation, and activities. Your expertise will help our clients create unforgettable memories.

Key Responsibilities:
  1. Act as the primary point of contact for clients, managing travel inquiries, reservations, and itinerary updates.
  2. Coordinate travel arrangements, including flights, accommodations, transportation, and activities, ensuring seamless experiences for clients.
  3. Provide personalized recommendations and advice to clients, offering insights and expertise to enhance their travel experiences.
  4. Assist with administrative tasks, including scheduling appointments, managing calendars, and preparing travel documents.
  5. Liaise with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
  6. Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and creative solutions to ensure client satisfaction.
  7. Maintain organized records of travel bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
  8. Collaborate with team members to support the overall success of the department and ensure a positive client experience.
Benefits:

We offer a competitive salary with opportunities for performance-based bonuses, flexible work schedule with remote work options, comprehensive health, dental, and vision insurance plans, retirement savings plan with company matching contributions, paid vacation, holidays, and sick leave, opportunities for professional development and career advancement, travel perks and discounts on vacation packages, accommodations, and more, and a supportive and collaborative work environment.

Qualifications:

We're looking for individuals with previous experience in customer service, administrative support, or a related field, excellent communication and interpersonal skills, strong organizational skills and attention to detail, proficiency in using office software and online reservation platforms, passion for travel and a deep understanding of different destinations, cultures, and travel styles, ability to work independently and as part of a collaborative team in a fast-paced environment, and flexibility to adapt to changing priorities and client needs.