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Customer Service Ambassador

1 month ago

Rialto, California, United States IMG Full time

Unlock Your Potential as a Customer Service Ambassador

At IMG, we're passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you'll play a vital role in building lasting relationships with our clients. Your primary responsibility will be to enroll new clients through in-person communication and sales presentations, driving customer loyalty and engagement.

Your Key Responsibilities:

  • Enroll new clients through in-person communication and sales presentations
  • Drive customer loyalty and engagement
  • Resolve conflicts and listen to consumers without interrupting
  • Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
  • Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
  • Upsell products to consumers to drive revenue and increase sales profitability
  • Communicate customer impact trends and concepts for improvement to sales account managers

What We're Looking For:

  • Operate efficiently and productively, both independently and as a team
  • Recognize and resolve dilemmas in a timely manner
  • Thrive in a competitive team environment
  • Have impeccable attention to detail and suburb follow-through skills
  • Adapt to a variety of different people and personalities on a daily basis

Requirements:

  • A high school degree or GED
  • Experience in customer service, retail, sales, or serving
  • A flexible schedule