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Airport Operations Manager

1 month ago

Humble, Texas, United States PrimeFlight Aviation Services Full time

Job Summary

The Operations Manager is responsible for overseeing the cargo account at George Bush International Airport, ensuring that operations meet and exceed customer expectations. This includes managing the cargo stations contract, planning and scheduling staff, and mentoring employees to provide excellent customer service.

Key Responsibilities

  • Manage the cargo stations contract, including Quality Assurance
  • Plan, schedule, and mentor staff members to provide customer service
  • Assure no delays in the operation and provide clear explanations to cargo customers when unavoidable
  • Provide mentoring and consistent standards for all employees, including corrective action when needed
  • Be present and lead during weather events and emergencies
  • Plan, organize, lead, and meet established standards and goals as required
  • Be on call 24/7 for emergencies with a minimum of 5 days directly onsite per week
  • Meet with cargo customers to communicate with the management team regularly and direct staff when not present
  • Demonstrate regular, predictable attendance at the job location
  • Exceed PrimeFlight customer service and safety standards
  • Carry out other duties as assigned

Competencies

To perform this job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.

Qualifications

  • 18 years of age
  • Eligible to work in the United States

Education/Experience

Bachelor's degree. Associate's degree or high school diploma or equivalent may be substituted with two or more years relevant experience in the aviation industry.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

Proficiency is required in Microsoft Excel and Word, sufficient to write letters, organize schedules, and perform other tasks related to operations.

Compensation

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Certificates and Licenses

No certifications needed.

Supervisory Responsibilities

This job requires the supervision of all personnel for a major airline account.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employees must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands

  • Stand and walk
  • Use hands to finger, handle, or feel
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
  • Be able to hear and respond to the spoken voice and to audible alarms generated by the terminal environment