Senior Operations Manager
4 weeks ago
Urban Air is seeking a seasoned leader to oversee the daily operations of our indoor adventure park. As a General Manager, you will be responsible for motivating and developing a team of staff, ensuring exceptional customer service, and driving revenue growth. Key responsibilities include:
Key Responsibilities
- Hire, train, and mentor staff to develop their skills and provide exceptional customer service.
- Implement and execute staff training programs to ensure high-quality service.
- Lead and influence managerial staff to achieve maximum productivity.
- Ensure execution of employee recognition and incentive programs.
- Maintain a strong community presence through partnerships with local organizations.
Requirements
- 3+ years of experience in facility operations and management.
- Experience in hospitality, preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
- Strong leadership and communication skills.
- Ability to motivate and develop team members.
- Intermediate computer skills, including Microsoft Office.
About Urban Air
Urban Air is the preeminent indoor adventure park and market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving their goals and dreams. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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