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Service Consultant

2 months ago

Pottstown, Pennsylvania, United States Optimum RV Full time
About Us:

Optimum RV is a leading recreational vehicle dealership dedicated to delivering exceptional service and high-quality products. We are seeking a highly organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

**Compensation:** Base pay plus commission up to $75,000

Key Responsibilities:
  • Act as the primary point of contact for customers with service needs, utilizing active listening and effective questioning to determine their requirements.
  • Create detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
  • Provide customers with estimates for repairs and maintenance, explaining the scope of work and associated costs in a clear and concise manner.
  • Communicate with service technicians to ensure timely completion of work and update customers on the status of their vehicles.
  • Coordinate with the parts department to ensure necessary parts are available for service jobs.
  • Handle customer inquiries and resolve service-related issues in a professional and courteous manner.
  • Maintain accurate records of all service transactions, including work orders, invoices, and customer communications.
  • Ensure a high level of customer satisfaction by providing exceptional service and support.
Requirements:
  • Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
  • Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
  • Excellent customer service and communication skills.
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
  • Proficiency in using service management software and computer systems.
  • High school diploma or equivalent; additional technical or business education is a plus.
Essential Characteristics:
  • Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
  • Humble: We are trainable, coachable, and confident... not arrogant.
  • Hustle: We are self-motivated, driven, and never satisfied.
  • Team Player: We are stronger as one. We help each other, regardless of department or position.
  • Loyalty: We are committed to the success of the company through ups and downs because this is our career.
Benefits:
  • Competitive wages
  • 401K
  • Medical insurance
  • Dental insurance
  • Vision Insurance
  • Company-Paid Life insurance
  • Supplemental Life Insurance
  • Short- & Long-Term Disability
  • Critical Illness, Accident and Hospital Indemnity coverage
  • EAP
  • Wellness Program including Gym Reimbursement
  • Vacation, Personal Time & Holiday pay