Service Advisor

1 week ago

Plover, Wisconsin, United States Mark Toyota of Plover Full time

At Mark Toyota of Plover, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Making appointments and processing repair orders, quotes, and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Requirements:

  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Toyota products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
  • Willing to submit to a pre-employment background check & drug screen
  • High School diploma or equivalent, as well as a good driving record with valid driver's license

What We Offer:

  • Competitive pay with incentives
  • Medical, Dental, and Vision Insurance (Aflac)
  • 401k with company match
  • Paid training (in house and from Toyota)
  • Paid Holidays and vacation
  • Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
  • Discounts on product and services

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