Service Advisor

1 month ago

Plover, Wisconsin, United States Mark Toyota of Plover Full time
Job Description

Mark Toyota of Plover is a family-owned dealership with a strong commitment to excellent customer service. Our team is dedicated to providing a seamless automotive sales and service experience for our guests. With a state-of-the-art facility in a rapidly growing area, we pride ourselves on being a well-connected partner within the community.

We are seeking a skilled Service Advisor to join our team. Previous experience in automotive customer service or a related field is preferred, but we are willing to train the right individual. This role requires strong organizational skills, excellent communication abilities, and a customer-focused mindset. Our service department has a loyal following, and you will have the opportunity to build relationships with our valued customers.

As a Service Advisor, you will be responsible for:

  • Making appointments and processing repair orders, quotes, and invoices
  • Providing exceptional customer support via phone and in-person
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to meet customer commitments
  • Estimating costs and time for work to be carried out, and maintaining customer contact

We offer a competitive salary, monthly bonus based on individual and departmental production, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, paid training, and paid holidays and vacation. You will also enjoy discounts on products and services, as well as opportunities for professional growth and development.

Qualifications:

  • Prior experience as a service advisor or service writer is required
  • Excellent phone and communication skills are essential
  • A positive, upbeat attitude and ability to upsell clients on Toyota products and services are necessary
  • Excellent follow-up and follow-through skills to ensure client satisfaction are required
  • Ability to communicate technical information in non-technical terms to clients is essential
  • Ability to adapt to changing business needs is necessary
  • Willingness to submit to a pre-employment background check and drug screen is required
  • High School diploma or equivalent, as well as a good driving record with a valid driver's license, is necessary

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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