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Front Office Assistant

2 months ago

Surprise, Arizona, United States Adelante Healthcare Full time
Job Summary

The Front Office Assistant position provides an entry-level direct customer service to patients. This role is responsible for providing exceptional patient care, ensuring a positive experience for all patients, and supporting the healthcare team in delivering high-quality patient care.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient registration, including verifying insurance eligibility, obtaining necessary documentation, and updating patient records.
  • Answer incoming phone calls, responding to patient inquiries, and directing calls to the appropriate staff member.
  • Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
  • Prepare and process patient financial information, including billing and insurance claims.
  • Assist with scheduling patient appointments, including verifying availability and confirming appointments.
  • Perform various administrative tasks, including data entry, filing, and maintaining office supplies.
Requirements
  • High school diploma or equivalent required.
  • Effective communication and interpersonal skills, with the ability to work with patients, staff, and external partners.
  • Basic computer skills, including proficiency in Microsoft Office and electronic health records.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Ability to maintain confidentiality and handle sensitive patient information.
Preferred Qualifications
  • Experience in a healthcare setting, preferably in a front office or customer service role.
  • Knowledge of medical terminology and healthcare procedures.
  • Ability to speak multiple languages, with a preference for bilingual or multilingual candidates.
Work Environment

The Front Office Assistant will work in a fast-paced healthcare environment, with frequent interactions with patients, staff, and external partners. The ideal candidate will be able to work effectively in a team environment, with a focus on providing exceptional patient care and supporting the healthcare team.