Desktop Support Technician

3 weeks ago


Northville, Michigan, United States Heunets Inc Full time
Job Title: Desktop Support Technician We are seeking a skilled Desktop Support Technician to provide day-to-day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Responsibilities: * Provide first/second level contact and problem resolution for customer issues. * Work with third-party vendors to remediate complex AV issues as needed. * Provide timely communication on issue status and resolution. * Maintain ticket updates for all reported incidents. Requirements: * Background knowledge in Computer Science or any related field. * Minimum of 18 months of IT experience. Ideal candidates must have the following qualifications and skills: * Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems. * Basic knowledge of Mac operating system, to support Apple PC users. * Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. * Proven analytical, troubleshooting and problem-solving skills. * Proven ability to multi-task, effectively determine priorities and meet SLA's. * Excellent communication relationship-building and internal customer service skills. * Adaptable and flexible in a fast-changing industry and work environment. Required Skills: * Ticketing * BASIC * Connectivity * Mac * Computer Hardware * Steps * Laptops * iOS * Active Directory * Android * Servers * MS Office * Troubleshooting * Computer Science * Windows * Vendors * Teamwork * Software * Customer Service * Maintenance * Microsoft Office * Science * Communication * Management

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