Store Recovery and Front-end Operations Specialist

2 days ago


Houston, Texas, United States Michaels Stores Full time
In the role of Store Recovery and Front-end Operations Specialist at Michaels Stores, you will play a critical part in ensuring that our stores deliver exceptional customer experiences through effective front-end operations management. This role requires a strong focus on customer satisfaction, with the ability to motivate and train teams to achieve results.

Your responsibilities will include managing store recovery standards, maintaining compliance with Company policies and procedures, and ensuring effective execution of Standard Operating Procedures (SOPs). You will also plan and lead class and in-store events, manage inventory processes, and cross-train in Custom Framing sales and production.

The ideal candidate will have a strong background in retail management, excellent communication and leadership skills, and the ability to work in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and have a talent for leading high-performing teams, we encourage you to apply.

Key Responsibilities:
  • Manage store recovery standards and maintain compliance with Company policies
  • Plan and lead class and in-store events
  • Manage inventory processes and conduct Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
  • Train and develop the customer experience team

Requirements:
  • Bachelor's degree in Business Administration or related field
  • 2+ years of retail management experience, preferably in a similar role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Salary Range: $60,000 - $80,000 per year, depending on location and experience.
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