Reservations Coordinator The Windsor Court

3 weeks ago


New Orleans, Louisiana, United States Avion Hospitality Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at The Windsor Court. As a key member of our Front Office team, you will work closely with Sales, Accounting, Conference Services, and Reservations to ensure excellent customer service and the highest level of accuracy in bookings.

Responsibilities
  • Enter new rooming lists and make changes to existing group reservations
  • Create booking links for groups and communicate them with the sales managers
  • Complete group pickup reports and complete citywide group audits in a timely manner
  • Produce and distribute weekly cutoff reports to the sales & conference services team
  • Assist with making reservations for the Sales team as needed
  • Set up group billing
  • Create and keep updated files on all upcoming groups upon receipt of turnover
  • Act as a liaison between group sales, conference services, catering and front offices
  • Review group no-shows with Catering & Conference Services Manager daily
  • Handle small entertainment & corporate transient groups, working with the Director of Transient & Business Travel
  • Review rooming lists for accuracy, format, and billing before group arrival
  • Work with Revenue team on yielding of group blocks
  • Assist transient reservations with reservation sales calls as needed
  • Attend Group Resume, Preconference, and Reservations meetings, as well as client meetings when necessary
  • Maintain open communication channels with other departments, passing along pertinent information in a timely manner to ensure the group's program is successful
Requirements
  • High school diploma or equivalent; college degree preferred
  • 2+ years of experience in hotel reservations or related field
  • Excellent communication and customer service skills
  • Strong organizational and time management skills
  • Ability to work well under pressure and meet deadlines
  • Proficient in Microsoft Office and hotel reservation systems


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