Professional Guitar Technician and Customer Experience Specialist

7 days ago


Lexington, Kentucky, United States Guitar Center Full time

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.

We believe in creating inclusive environments that put our customers first, all while fulfilling our mission.

Job Overview

This role is a fantastic opportunity for a skilled Guitar Technician to join our team and provide exceptional customer service while performing maintenance and repair services on customer-owned instruments.

You will be responsible for maintaining store-owned gear, completing warranty repair work, and interacting with customers to ensure a positive experience.

As a successful candidate, you will have a skilled understanding of repairing Guitars and a foundational product knowledge on Guitar Center products.

Key Responsibilities:
  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear, as requested
  • Complete warranty repair work

Requirements:

  • Skilled understanding of repairing Guitars
  • Foundational product knowledge on Guitar Center products

Estimated Salary Range:$16.00/hr - $24.00/hr plus commission depending on background and experience.

Benefits:Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.



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