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Client Success Specialist
2 months ago
WHY JOIN US?
At Riskonnect, we are dedicated to discovering innovative ways to provide value, inspire creativity, and push beyond conventional limits. Our commitment and enthusiasm drive us to engage and motivate those around us. We prioritize what truly matters and continuously seek improvement, working with passion and purpose. Mutual respect, fearless communication, and collaboration are the cornerstones of our culture, allowing us to harness our collective strengths. These principles are not just words; they are the foundation of our organization, giving meaning and direction to our daily endeavors.
#innovation #collaboration #excellence #community
THE OPPORTUNITY
Riskonnect, Inc. is on the lookout for candidates to fill the role of Client Success Specialist. The ideal candidate will be a proactive individual with relevant industry experience and strong technical skills. As a Client Success Specialist, you will serve as a consultative "Customer-Centric Expert," responsible for identifying and implementing system improvements, fulfilling service requests, and assisting in problem resolution. Additionally, you will provide customized training to clients and support the professional growth of junior team members.
WHAT MAKES YOU A FIT?
If you are an innovator and a trailblazer who is enthusiastic about not only your own achievements but also the success of both our internal and external clients, you are the type of candidate we seek. You excel in a dynamic environment where your accomplishments are linked to the satisfaction and success of both clients and colleagues. Alongside your innovative spirit and dedication to teamwork, you should possess the following skills and qualifications:
ESSENTIAL SKILLS AND REQUIREMENTS
- Facilitate discovery sessions to comprehend current and desired business processes.
- Serve as a liaison between Riskonnect, clients, and third-party entities.
- Act as the primary contact for any issues requiring escalation within Riskonnect.
- Assist clients in maximizing their use of the application platform through workflow guidance and identifying automation, proactive monitoring, and integration opportunities.
- Understand the business needs behind enhancement requests submitted by clients.
- Promote consistent design and best practice methodologies to address challenges across various client stakeholders.
- Provide comprehensive documentation of client requirements and design specifications for implementation.
- Deliver training tailored to specific client configurations and business needs, both remotely and in-person.
- Collaborate effectively with other departments, including Product Development, Data Services, and Analytics.
- Generate deliverables on the primary platform, including configuration and workflows, detailed technical documentation, and unit test plans.
- Produce specifications for secondary platforms such as Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
- Prioritize deliverables in collaboration with client stakeholders and Riskonnect resources.
- Participate in client status meetings.
- Manage escalations and expectations for both clients and internal teams.
- Exhibit strong written and verbal communication skills to engage with colleagues, clients, and vendors; demonstrate effective active listening and follow-up skills. Possess proven time management abilities to handle multiple priorities and deliver timely, accurate work.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in information systems, risk management, or a related discipline.
- Experience in integrated risk management, safety, or healthcare industries, with knowledge of database design and platform configuration to develop optimal solutions for clients.
- Proficient in Java, JavaScript, Oracle POS, and/or SQL, with a strong emphasis on delivering exceptional client experiences in the risk insurance claims sector.
- Adept at translating complex technical requirements into practical solutions that enhance client satisfaction and drive product success.
- 2+ years of technical experience in creating and documenting business use cases, specifications, and documentation.
- Ability to convert business requirements into clear technical specifications.
- Passion for providing outstanding client experiences.
- Understanding and application of analytical tools/techniques, issue resolution skills, and a strong grasp of relevant industry factors.
PREFERRED QUALIFICATIONS:
- Background in Audit, Safety, Healthcare, Risk Management, or RMIS industries.
- 2+ years of experience in Risk Management, Safety, or Healthcare.
- 2+ years of experience with Salesforce.
WHY BE A PART OF OUR TEAM?
Delivering cutting-edge solutions supported by exceptional client service begins with attracting top talent. Our team of over 1,100 risk professionals is recognized for their inspired thinking and collaborative spirit, which keeps us at the forefront of our industry. As a member of Riskonnect, you will collaborate with some of the brightest minds as you assist clients in managing some of the world's most complex risks. We take pride in being recognized as a Best and Brightest Company to Work For (Nationwide) for three consecutive years, a testament to our commitment to fostering a positive workplace culture.
