Front Desk Representative

3 weeks ago


Redwood City, California, United States European Wax Center Full time
As a Guest Services Associate at European Wax Center, you will be the face of our brand, engaging with guests, answering questions, and providing excellent customer service. You will also promote and sell our wax passes, earning commissions along the way. This is an exciting opportunity to work with a dynamic team, learn new skills, and advance your career in the beauty industry. To succeed in this role, you should be highly organized, possess strong communication skills, and be able to work effectively in a team setting. If you are a people-person with a passion for delivering outstanding customer service, apply now to become a valued member of our team

Job Overview:
The Guest Services Associate is a vital role in our center, responsible for creating a welcoming environment for our guests, addressing their questions, and providing exceptional customer service. As a Guest Services Associate, you will promote and sell our wax passes, earning commissions, and contribute to the overall success of our center. You will also be responsible for conducting opening and closing procedures, including restocking supplies and cleaning the facility. If you are enthusiastic about working in a fast-paced environment, are passionate about delivering exceptional customer service, and want to advance your career in the beauty industry, this is the perfect opportunity for you

Responsibilities:
  • Deliver exceptional customer service to our guests.
  • Promote and sell our wax passes, earning commissions.
  • Address guest questions and concerns promptly and professionally.
  • Maintain a clean and inviting atmosphere for our guests.
  • Restock supplies and conduct opening and closing procedures efficiently.

Requirements:
  • High school diploma or equivalent required.
  • 1 year of sales experience preferred.
  • In-person work location.
  • Flexible availability, including weekends.
  • Positive and personable demeanor.
  • Receptive to feedback and able to work independently.
  • Experience in a fast-paced environment.
  • Professional appearance.
  • Strong communication skills.
  • Experience with POS systems preferred.
  • Must be 18+ years old.

Benefits:
  • $15-$20 per hour based on experience and performance.
  • Commissions earned from wax pass sales.
  • Participation in monthly competitions.

Others:
  • Shifts: Monday to Friday (8:00 AM - 2:00 PM) and/or (2:00 PM - 8:30 PM), Saturday 8:30 AM - 5:00 PM / 10:00 AM - 6:30 PM, Sunday 10:00 AM to 6:30 PM.
  • Weekend availability for Saturday or Sunday required.


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