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Healthcare Support Associate

2 months ago


Batavia, Ohio, United States Mercy Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Technician to join our team at Mercy Health. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to our patients and their families.

Key Responsibilities
  • Provide basic patient care, including vital sign measurement, personal care, and hygiene, under the guidance of a Registered Nurse or designated healthcare professional.
  • Act as a liaison between patients and nurses to report changes and concerns.
  • Provide high-level customer service to patients, families, visitors, and employees.
  • Document patient care accurately and precisely, as required.
  • Participate in hand-off/report of pertinent information regarding patient and departmental needs.
  • Perform delegated tasks after competency validation.
  • Mobilize patients using therapeutic transfer techniques to foster independence and safety.
  • Foster independence by encouraging patients to complete tasks as independently as possible.
  • Individualize care based on patient interests and hobbies.
Requirements
  • Successful completion of a nursing aide training program or equivalent.
  • Current certification as a State Tested Nurse Aide (STNA), Certified Nurse Aide (CNA), or completion of a nursing program with clinical nursing courses.
  • Recent experience in acute care, physician's office, home health/hospice, or long-term care facility, with a preference for the setting in which they are applying.
  • Excellent problem-solving skills, communication, and interpersonal skills.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision plans.
  • Flexible spending accounts and life insurance with AD&D.
  • Employer contributions to retirement savings plan when eligible.
  • Paid time off and educational assistance.
About Mercy Health

Mercy Health is a faith-based and patient-focused organization committed to enhancing the health and well-being of all people in mind, body, and spirit. We strive to create a culture of compassion, collaboration, excellence, and respect, where associates want to work and help communities thrive.