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Join Our Team at Santa Margarita Ford
Santa Margarita Ford is on the lookout for a dedicated full-time Automotive Service Consultant to enhance our growing dealership family. This role is an excellent opportunity for individuals eager to embark on a career in the automotive sector, where you will learn to represent yourself, our organization, and our offerings effectively.
Who We Are Looking For: We seek enthusiastic individuals who embody qualities such as honesty, diligence, positivity, and a fun-loving spirit. While experience in retail or customer service is advantageous, our primary focus is on candidates who are eager to learn and are committed to a long-term career. Many of our team members have enjoyed over a decade with us, and we are committed to providing comprehensive training to ensure your success.
Our Culture: At Santa Margarita Ford, we pride ourselves on being a family-oriented organization. Our unique approach allows us to maintain strong relationships with our employees, customers, and vendors, setting us apart from the typical corporate environment. We are recognized for our integrity, quality service, and community engagement.
What Makes Us Different:
- Commitment to Integrity: We have received numerous accolades, including the prestigious President's Award from Ford Motor Company, reflecting our dedication to excellence.
- Innovative Practices: We strive to lead the industry with fresh ideas in vehicle sales and service, always open to exploring new methods.
- Team Collaboration: We believe in the power of teamwork, valuing every opinion and fostering a collaborative environment that encourages career growth.
- Competitive Compensation: Your success is determined by your performance, work ethic, and attitude.
- Continuous Training: We provide various training resources to ensure you are well-prepared to excel in your role.
- Customer-Centric Approach: Our commitment to exceptional customer service is evident in our outstanding reviews.
- Community Engagement: Since our inception, we have actively contributed to improving our community through charitable initiatives and local involvement.
Key Responsibilities:
- Welcome customers promptly and provide professional service.
- Deliver exceptional customer service by addressing inquiries, identifying service needs, and resolving concerns.
- Ensure a top-notch customer experience, maintaining high satisfaction levels.
- Keep up-to-date with product knowledge and manufacturer requirements.
- Provide accurate estimates for service costs and completion times.
- Obtain customer approvals for repairs and discuss necessary actions during vehicle delivery.
- Coordinate service activities to ensure timely and accurate repairs.
- Communicate effectively with customers regarding service status.
- Document any changes to repair orders accurately.
- Follow up with customers to ensure satisfaction and address any issues.
- Maintain relationships that encourage repeat business.
- Contact customers for service reminders and consultations on maintenance needs.
- Adhere to company policies and safety standards.
Qualifications: While no prior experience is required, ideal candidates will possess:
- Dependability and professionalism.
- A positive, can-do attitude.
- Familiarity with various automobile types.
- A valid driver's license and a clean driving record.
- Excellent communication and customer service skills.
- Basic computer and phone skills.
Benefits:
- Opportunities for growth.
- A dynamic work environment.
- Medical and dental insurance.
- Paid time off.
- 401(k) plan.
- Vehicle purchase plan.
Join us and be part of a team that values integrity, innovation, and community
