Customer Experience and Store Recovery Specialist

2 days ago


Fayetteville, North Carolina, United States Michaels Stores Full time
About Michaels Stores

Michaels Stores is committed to providing an inclusive and welcoming environment for all customers and employees. Our goal is to make every interaction a positive one.

Job Description: Front End Retail Operations Lead

We are seeking a highly motivated individual to fill the role of Front End Retail Operations Lead at our Atlanta-Fayetteville store. In this position, you will be responsible for managing the day-to-day operations of our front-end team, ensuring that customer service standards are met and exceeded.

  • Estimated salary range: $50,000 - $60,000 per year
  • Location: Atlanta-Fayetteville, GA
About the Role

The successful candidate will have a strong background in retail operations, with experience in managing teams and driving business results. You will be responsible for planning and executing events, managing inventory, and assisting with cash handling and reconciliations.

Responsibilities

Your primary responsibilities will include:

  1. Managing the front-end team to ensure exceptional customer service
  2. Planning and executing class and in-store events
  3. Managing inventory levels and ensuring accurate stock counts
  4. Assisting with cash handling and reconciliations
Requirements and Qualifications

To be considered for this role, you will need:

  • A high school diploma or equivalent
  • Minimum 1 year of retail experience
  • Excellent communication and teamwork skills
Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and employee discounts.



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