UX Researcher

We are seeking a skilled UX Researcher to join our design team at SmartBear Software. As a UX Researcher, you will play a critical role in driving the development of high-impact solutions for our customers.

• Define and lead UX research projects across various phases of product development.
• Collaborate with product design and research colleagues to ensure seamless execution of research projects.
• Work closely with cross-disciplinary teams to build impactful solutions for SmartBear customers.
• Develop and execute research plans that outline objectives, methodologies, and timelines.
• Communicate and negotiate with cross-functional partners, stakeholders, and leadership to align on business scope, high-level goals, and product analytics/metrics.
• Execute research using both qualitative and quantitative methods.
• Distill complex user behaviors and data-driven insights into concise and actionable reports.
• Present findings in a way that informs and guides design and engineering decisions.

• BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, data analysis or related field or equivalent education and experience.
• 1-3 years of relevant experience conducting research on digital products; enterprise software experience is a plus.
• Experience conducting user research using various methods, including interviews, surveys, contextual inquiry, concept testing, usability evaluation, product metrics, etc.
• Ability to work in a collaborative environment; to be critiqued and to critique.

• Familiarity with the software development lifecycle.
• Technical knowledge of API, software testing, developer tooling, etc.
• Experience with analytics in user experience practice (e.g. Amplitude, Pendo, Mixpanel).

At SmartBear Software, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry-favorite tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

We are committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear Software is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear Software will always come from an official company email domain (e.g., @smartbear.com). Be cautious if you are asked for personal or financial information early in the hiring process, there is pressure to move forward quickly or to make payments for any part of the application process, or the listing or communication appears on unofficial channels or from unverified sources.