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Pharmacy Customer Care Specialist
2 months ago
Company Overview
BrightSpring Health Services
Position Summary
BrightSpring Health Services is in search of a dedicated and enthusiastic individual to become part of our dynamic team. We are a specialized pharmacy service provider committed to delivering outstanding customer support and fulfilling the pharmaceutical needs of various healthcare facilities across the nation.
This role offers a unique opportunity to enhance your pharmaceutical expertise under the mentorship of a licensed pharmacist while playing a crucial role in patient care within our closed-door pharmacy environment. As our organization continues to expand, we provide ample opportunities for career advancement for those eager to grow professionally.
Work Schedule
+ Sunday 9am to 6pm, Monday to Thursday 11:15am to 7pm
+ Saturday 9am to 6pm, Tuesday to Friday 11:15am to 7pm
Qualifications
+ Valid state pharmacy technician license as required
+ National certification is preferred
+ Previous experience in a pharmacy setting is advantageous
Benefits Offered
+ Competitive compensation
+ Shift differentials
+ Comprehensive health, dental, and vision plans
+ Company-paid short-term and long-term disability
+ Paid time off
+ Flexible scheduling options
+ Tuition reimbursement programs
+ 401(k) retirement plan
+ Employee discount initiatives
+ Daily pay options
At BrightSpring Health Services, we foster a variety of initiatives aimed at enhancing both the professional and personal lives of our employees, celebrating diversity, and positively impacting the communities we serve.
Role Responsibilities
The Pharmacy Customer Care Specialist will facilitate communication between the pharmacy, healthcare providers, and facilities, ensuring that prescription-related issues are resolved promptly and courteously. Key responsibilities include:
+ Responding to and processing inquiries related to patient information and medication therapies
+ Managing requests for prescription refills, patient discharge orders, and special delivery needs
+ Assisting pharmacists with communications to facilities and physician offices
+ Collecting patient information for our database through outreach to patient care representatives and healthcare providers
+ Exercising judgment to escalate issues to management when necessary
+ Utilizing various software applications such as Outlook, Excel, and Microsoft Word
+ Completing assigned projects in a timely manner
+ Performing additional tasks as required
Candidate Qualifications
+ High school diploma or equivalent is mandatory
+ At least one year of experience in direct client communication or customer service
+ Previous experience in healthcare or pharmacy is preferred
+ Strong computer skills and data entry proficiency
+ Excellent oral communication skills, attention to detail, and problem-solving abilities
+ Pharmacy Technician Certification is preferred
About BrightSpring Health Services
BrightSpring Health Services is a comprehensive pharmacy solution provider that offers value beyond medication. We are a leading pharmacy services provider for senior living communities, skilled nursing facilities, public health organizations, and post-acute care facilities. Our commitment to employee development, exceptional workplace culture, and abundant advancement opportunities makes us a top choice in the industry.
Salary Range
USD $19.25 / Hour
Important Notice
We are aware of scams where individuals impersonate our employees. Please be cautious of anyone requesting personal or financial information. We prioritize creating a positive candidate experience and will never ask for sensitive information during the recruitment process.
