Veterinary Client Care Specialist

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States COMPANION PET PARTNERS, LLC Full time
Client Care Representative

Warm Hearts Veterinary Hospital is seeking a dedicated and compassionate Client Care Representative to join our team. As a Client Care Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who visit our hospital.

Responsibilities:
  • Greet clients in a friendly and professional manner, addressing their needs and concerns.
  • Answer multi-line phone system and direct calls accordingly, providing accurate and timely information.
  • Maximize clinic productivity by properly scheduling and confirming appointments, ensuring a smooth and efficient workflow.
  • Prepare, record, and maintain accurate and up-to-date medical records, adhering to hospital policies and procedures.
  • Keep the hospital facility clean, organized, and disinfected, maintaining a safe and healthy environment for both clients and staff.
  • Process payments and deposits from clients, ensuring accurate and timely financial transactions.
  • Utilize computer systems, including email applications, chat support, and veterinary programs, to effectively communicate with clients and staff.
  • Educate clients on veterinary services and care, providing them with the knowledge and resources they need to make informed decisions about their pets' health.
Qualifications and Skills:
  • At least 1 year of experience as a Veterinary Receptionist or in a related field.
  • High School Diploma or equivalent required.
  • Knowledge of veterinary procedures, terminology, medications, vaccinations, and other products.
  • Excellent communication and interpersonal skills, with the ability to empathize and connect with clients.
  • Strong organizational and time management skills, with attention to detail and ability to multitask.
  • Proficiency in using computer systems and software, including email applications and veterinary programs.
  • Able to perform moderately physically demanding work, including lifting up to 50 pounds.
  • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
Benefits:
  • Competitive compensation commensurate with experience ($18.00 per hour).
  • Health, dental, and vision insurance.
  • 401k + company match.
  • Paid time off.
  • Continuing education opportunities.
  • Professional development support.
  • Mental health assistance.
  • Employee discounts on veterinary services.
  • Scrub allowance.
  • Employee Referral Program.
  • Energetic and dedicated work environment.


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