Veterinary Client Care Specialist
2 weeks ago
Warm Hearts Veterinary Hospital is seeking a dedicated and compassionate Client Care Representative to join our team. As a Client Care Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who visit our hospital.
Responsibilities:- Greet clients in a friendly and professional manner, addressing their needs and concerns.
- Answer multi-line phone system and direct calls accordingly, providing accurate and timely information.
- Maximize clinic productivity by properly scheduling and confirming appointments, ensuring a smooth and efficient workflow.
- Prepare, record, and maintain accurate and up-to-date medical records, adhering to hospital policies and procedures.
- Keep the hospital facility clean, organized, and disinfected, maintaining a safe and healthy environment for both clients and staff.
- Process payments and deposits from clients, ensuring accurate and timely financial transactions.
- Utilize computer systems, including email applications, chat support, and veterinary programs, to effectively communicate with clients and staff.
- Educate clients on veterinary services and care, providing them with the knowledge and resources they need to make informed decisions about their pets' health.
- At least 1 year of experience as a Veterinary Receptionist or in a related field.
- High School Diploma or equivalent required.
- Knowledge of veterinary procedures, terminology, medications, vaccinations, and other products.
- Excellent communication and interpersonal skills, with the ability to empathize and connect with clients.
- Strong organizational and time management skills, with attention to detail and ability to multitask.
- Proficiency in using computer systems and software, including email applications and veterinary programs.
- Able to perform moderately physically demanding work, including lifting up to 50 pounds.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Competitive compensation commensurate with experience ($18.00 per hour).
- Health, dental, and vision insurance.
- 401k + company match.
- Paid time off.
- Continuing education opportunities.
- Professional development support.
- Mental health assistance.
- Employee discounts on veterinary services.
- Scrub allowance.
- Employee Referral Program.
- Energetic and dedicated work environment.
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